- The new facility features a unique drive-in reception and lounge concept for optimum customer satisfaction, convenience and transparency
Al-Futtaim’s Trading Enterprises – the exclusive distributor of Chrysler, Dodge, and RAM in the UAE, and Jeep in Dubai and Northern Emirates, has announced a relocation of its service operations in Abu Dhabi with the opening of the company’s new Mopar aftersales centre in Mussafah. The new facility will cater to the increasing number of customers in the UAE capital, providing a time-efficient and convenient service experience all the way from the drop-off to the pickup of the vehicle.
Committed to providing a premium ownership experience, the new state-of-the-art facility delivers a new interactive service concept featuring drive-in air-conditioned vehicle handover areas with personal customer reception managed by service advisors. Offering a unique deskless space, each service area is equipped with a large display monitor and high seating lounge, exclusively designed for a convenient, transparent and barrier-free customer interaction. The service process ensures personalised, time-efficient customer experience, delivered in a completely safe environment, especially that each reception area is cleaned and sanitized after every customer meeting.
Commenting on the new facility opening, Oscar Rivoli, Managing Director at Al-Futtaim’s Trading Enterprises, said: “The new service centre was designed with the customer in mind, offering a facility that gives our customers the chance to openly interact with our service advisors, hand over their vehicles conveniently in a climate controlled environment. Trading Enterprises’ new Mopar service facility promises customers peace of mind and an ultimate combination of quality, transparency, timeliness, reassurance, professionalism and expertise at all times.”
“The new facility is equipped with state-of-the-art features and services that are delivered by our highly qualified personnel, within a climate-controlled, safe workshop environment for optimum efficiency and excellence. Committing to our promise of exceptional customer satisfaction, we are extremely proud to inaugurate and welcome our customers to our service centre in Abu Dhabi,” Rivoli added.
Located on the popular auto stretch in Abu Dhabi’s Al Musaffah Industrial Area, the new service centre is Trading Enterprises’ sixth service facility in the UAE. It is equipped to service up to 40 cars per day, along with a multi-story parking that can house up to 90 vehicles at a time, ensuring an efficient customers visiting journey to the centre. The service centre is conveniently located next to the Mopar body repair facility, consolidating all vehicle maintenance and body repairs in one easy-to-reach location. For those customers handing over their vehicles, a complimentary taxi services to transport them to their preferred destination within Abu Dhabi are available.
For the safety of customers and employees, the facility undergoes regular sanitization as do vehicles following a thorough Mopar 360-degree sanitation process to keep visitors and employees safe. Social distancing protocols are implemented, and all employees will wear disposable masks all the time to ensure the safety of both the team and visitors to the facility. Prior to handing over the vehicles to customers, all touchpoints inside the vehicle will also be wiped down and sanitized; these include door handles, armrest, gear shifter, ignition switch, parking brake release, dashboard, instrument cluster, window, and mirror controls.
The new centre operates from Saturdays to Wednesdays from 8:00 am to 6:30 pm and 8:00 am to 5:00 pm on Thursdays, and closed on Fridays and public holidays. Customers are reminded that the old Mopar Service Centre in Al Musaffah Industrial Area has now closed, and they are invited to visit the new facility.
Trading Enterprises is subsidiary of the Al-Futtaim Automotive Group, one of five divisions within the Al-Futtaim Group which provides quality products and services that enrich people’s lives and aspirations each and every day.
About Trading Enterprises – CDJR
Established in 1971, Trading Enterprises is the official dealers of Chrysler, Dodge, RAM vehicles in the UAE and Jeep® in Dubai and the Northern Emirates.
With its engineering heritage, expressive design and exacting agility, the Chrysler model range has been delighting customers with craftmanship, efficiency, value and quality for decades.
Dodge has created a strong image as one of the industry’s prominent muscle car brand from the all-powerful Dodge Challenger Widebody Hellcat to the powerful family SUV Durango. Dodge was ranked the “#1 Brand” in the J.D. Power Initial Quality Study and APEAL Study in the year 2020.
Today, Jeep’s rich heritage still guides a brand of rugged 4×4 vehicles that are mated with technology, refinement and capability that guides the brand to make vehicles that can go anywhere and do anything.
RAM Trucks are engineered to deliver outstanding performance in the toughest conditions while offering customers luxury, efficiency, capability and innovation.
Trading Enterprises provides dedicated support throughout the UAE with state-of-the-art sales and after-sales facilities available across 12 locations in the UAE. The company offers world-class service and expertise through an engaged team of manufacturer-trained technicians and sales staff.
About Al-Futtaim Automotive
Al-Futtaim Automotive, one of the main five operating divisions within the UAE-based Al-Futtaim Group of companies, is a conglomerate of motoring-related businesses, franchising some of the world’s most-recognised automotive brands and services.
Operating in 10 countries across the Middle East, Asia and Africa and empowered by around 9,000 associates, the UAE-headquartered Group’s services span across distribution of new and used vehicles, manufacturing, leasing, and aftersales.
Ranging from passenger cars to SUVs, commercial vehicles, industrial and construction equipment as well as motorbikes and quads, Al-Futtaim Automotive Group offers an integrative customer-centric experience for motorists, fleet operators and contractors alike, and strives to become the leader in tailor-made mobility solutions.
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and health; employing more than 42,000 employees in more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world’s most admired and innovative brands. Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day.
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