February 2021
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Volvo inaugurates new Abu Dhabi aftersales centre to better serve customers

Volvo inaugurates new Abu Dhabi aftersales centre to better serve customers

Al-Futtaim’s Trading Enterprises –

Abu Dhabi, UAE, 24 February 2021:  Al-Futtaim’s Trading Enterprises – Volvo has announced the inauguration of a new state-of-the-art aftersales centre in Abu Dhabi, renewing its commitment to better serve the brand’s customers in the UAE capital. Located on the popular auto stretch in Al Musaffah Industrial Area, the new Volvo Service Centre marks a new milestone in Trading Enterprises – Volvo’s customer care in the Emirate.

Committed to offering a premium ownership experience, Trading Enterprises – Volvo’s new service facility will boast the brand’s global standards. Providing Volvo’s exclusive SERVICE 2.0, the new facility promises Volvo car owners an unbeatable combination of quality, reassurance and expertise including a personal service contact, Volvo genuine service and peace of mind, vehicle health check and free software upgrade when available and Volvo roadside assistance, and alternative transport shuttle service.

Oscar Rivoli, Managing Director of Trading Enterprises – Volvo, said: “The opening of our new aftersales centre will allow us to better serve our customers in Abu Dhabi. The state-of-the-art facility reflects the values and commitment of Al Futtaim Trading Enterprises – Volvo towards providing convenient, undisrupted, and high-standard automotive services to our customers.”

Volvo’s new aftersales centre boasts a highly skilled team of Volvo trained technicians who use the latest diagnostics equipment to deliver a higher standard of service. Equipped with six service bays, the aftersales centre exclusively features a multi-level parking for vehicles in service, an air-conditioned drive-in and interactive customer reception, and an air-conditioned state of the art workshop. Featuring a comfortable customer lounge, Volvo’s Aftersales Centre in Al Musaffah is considered as a one-stop location for service, body repair and Volvo Genuine Parts.

To ensure high levels of safety and convenience, the new Trading Enterprises – Volvo Service Centre will incorporate extra measures to protect customers and employees, ensuring alternative payment options are offered to customers and social distancing is maintained throughout the service process. All team members will be wearing disposable masks and gloves, while the entire facility will be regularly cleaned and sanitized throughout the day to keep everybody visiting and working in the service centre safe in the current conditions.

In addition, Trading Enterprises – Volvo service team will install disposable floor mats, seat covers, and steering wheel covers before carrying out the service. Prior to handing over the cars to customers, all touchpoints inside the car will be wiped down and sanitized; this includes door handles, armrest, gear shifter, ignition switch, parking brake release, dashboard, instrument cluster, window and mirror controls.

Customers can book an appointment on: https://www.volvocars.com/en-ae/forms/sr-en and visit the new service centre. It operates from Saturdays to Wednesdays from 8:00am to 6:30pm and 8:00am to 5:00pm on Thursdays, and closed Friday and public holidays. Customers are reminded that the old Volvo Service Centre in Al Musaffah Industrial Area has now closed, and they are urged to visit the new facility.

A subsidiary of the Al-Futtaim Automotive Group, Trading Enterprises was established in 1970s in Dubai and is the exclusive authorized distributor for Volvo in the UAE. It is empowered by a highly skilled and trained professional team to provide a complete car buying experience. Al-Futtaim Automotive is one of five divisions within the Al-Futtaim Group which provides quality products and services that enrich people’s lives and aspirations each and every day.

About Trading Enterprises – Volvo

Trading Enterprises, part of Al-Futtaim Automotive, is the exclusive distributor of Volvo cars in the UAE since 1985. The ISO9001:2008 company represents the world-renowned Volvo cars brand well known for its intuitive innovations, safety, environmental performance and Scandinavian design through its sales and after-sales network in Dubai and Abu Dhabi.

Trading Enterprises – Volvo offers a complete range of premium mobility solutions in the premium segment that includes: Sedans (S60 and S90), Versatile estates (V60 and V90) and SUV vehicles (XC40, XC60 and XC90). Trading Enterprises is regarded as pioneers in the region by Volvo when it comes to adopting Volvo best practices and has introduced the region’s first Volvo Retail Experience Showroom and Volvo Personal Service – which offers a human-centric approach to sales and service.

About Al-Futtaim Automotive

Al-Futtaim Automotive, one of the main five operating divisions within the UAE-based Al-Futtaim Group of companies, is a conglomerate of motoring-related businesses, franchising some of the world’s most-recognised automotive brands and services.

Operating in 10 countries across the Middle East, Asia and Africa and empowered by around 9,000 associates, the UAE-headquartered Group’s services span across distribution of new and used vehicles, manufacturing, leasing, and aftersales.

Ranging from passenger cars to SUVs, commercial vehicles, industrial and construction equipment as well as motorbikes and quads, Al-Futtaim Automotive Group offers an integrative customer-centric experience for motorists, fleet operators and contractors alike, and strives to become the leader in tailor-made mobility solutions

About Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and health; employing more than 42,000 employees in more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world’s most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day.

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