July 2020
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Majid Al Futtaim boosts Carrefour’s online capabilities

Majid Al Futtaim boosts Carrefour’s online capabilities

Majid Al Futtaim boosts Carrefour’s online capabilities with largest dedicated fulfilment centre

  • New fulfilment centre will ensure faster delivery and larger capacity, bringing a more convenient online shopping experience to customers
  • Will process up to 3,000 daily orders
  • The fulfilment centre was built in 5 weeks and covers 5,000sqm

Dubai, UAE, July 13, 2020: Majid Al Futtaim, the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia ⁠— has opened its largest Carrefour online fulfilment centre. Located in Dubai’s Al Garhoud area, the facility has been set up to ensure the quick and efficient preparation and delivery of products to online shoppers across the emirate.

The opening of the fulfilment centre was attended by His Excellency, Omar Al Olama, Minister for State of Digital Economy, Artificial Intelligence and Remote Work Applications; Alain Bejjani, Chief Executive Officer at Majid Al Futtaim ⁠— Holding; Hani Weiss, Chief Executive Officer at Majid Al Futtaim ⁠— Retail, and a number of representatives from Dubai’s Supreme Committee of Crisis and Disaster Management.

Visible from planes landing at the nearby Dubai International Airport, the Al Garhoud fulfilment centre spans 5,000 square metres. The centre was built in five weeks in response to the exponential growth in online shopping following the COVID-19 pandemic. It handles up to 3,000 daily orders, which will gradually increase to 5,000 orders per day, and is operational 24/7. The centre is staffed by over 250 colleagues, fulfilling customers’ needs with a range of over 8,000 essential grocery products.

Hani Weiss, CEO of Majid Al Futtaim ⁠— Retail, said: “Since the beginning of 2020, the grocery retail sector has rapidly evolved in line with changing customer expectations. We had an ambitious plan to scale up our e-grocery business this year, but at the height of the pandemic we found ourselves implementing what was initially conceived as a 12-month strategy in just 12 days. COVID-19 has brought about an unprecedented acceleration of digital adoption, and this has required us to be agile in our operations and mind-set. This creative resolve has enabled us to quickly enhance our online capabilities to cater to the new norm.

He added: “Dubai’s leadership has always been quick to react effectively to any challenge, acting in the best interests of its residents. I would like to thank Dubai’s Supreme Committee of Crisis and Disaster Management, chaired by His Highness, Sheikh Mansour bin Mohammed bin Rashid Al Maktoum, for their unwavering support; their guidance and backing shaping the development of this solution, and enabling us to serve our customers’ needs during this difficult time.”

The Al Garhoud fulfilment centre is the tenth and largest opened by Majid Al Futtaim following the extraordinary demand on Carrefour’s online service during the COVID-19 outbreak. Carrefour delivers products ranging from fresh food items to household items straight to shoppers’ doorsteps across the UAE.

About Carrefour

Carrefour is one of the largest hypermarket and supermarket chains in the world. The brand was launched in the region in 1995 by Majid Al Futtaim, which is the exclusive franchisee to operate Carrefour in over 30 countries across the Middle East, Africa, and Asia. Today, Majid Al Futtaim operates over 300 Carrefour stores, serving more than 750,000 customers daily and employing over 37,000 colleagues.

Carrefour operates different store formats, as well as multiple online offerings to meet the growing needs of its diversified customer base. In line with the brand’s commitment to provide the widest range of quality products and value for money, Carrefour offers an unrivalled choice of more than 100,000 food and non-food products, and an exemplary customer experience to create great moments for everyone every day.

About Carrefour in UAE

Carrefour was launched in the UAE in 1995. Today, Carrefour operates 29 hypermarkets and 80 supermarkets, employing more than 10,000 colleagues.

About Majid Al Futtaim

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.

A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to ‘create great moments for everyone, every day’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 16 international markets, employing more than 44,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.

Majid Al Futtaim owns and operates 27 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and four community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in a number of markets across the Middle East, Africa and Asia, operating a portfolio of more than 300 outlets.

Majid Al Futtaim operates more than 500 VOX Cinemas screens and 37 Magic Planet family entertainment centres across the region, in addition to iconic leisure and entertainment facilities such as Ski Dubai, iFly Dubai, Dreamscape and Ski Egypt, among others. The Company is parent to the consumer finance company ‘Najm’, and a Fashion, Home and Specialty retail business representing international brands such as Abercrombie & Fitch, Hollister, AllSaints, lululemon athletica, Crate & Barrel, Maisons du Monde and LEGO. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management.

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