The smart technologyplatform, which is the first of its kind in the region in the home maintenance industry, will enableowners and tenantsto follow the progress of their home maintenance service requests from reporting the issue to job completion. The platform tracks the exact arrival time of thetechnician live on google maps, it also allows customers online approval for the cost of materials to complete their home repair.
With an experienced and professional team of over 100 technicians, H&G’s new app will cover all forms of maintenance and repairs from electrical and plumbing works, to water tank cleaning, air conditioning and swimming pool maintenance, smart home product repairs and updates, gardening, cleaning and general handyman jobs.
Javeria Aijaz,Information and Communications Technology, Farnek, said: “Gone are the days of taking full days off work or giving up your weekend to wait at home for technicians arriving to take care of your home repairs. With a real-time tracking system which is linked to Google Maps, our customers will be able to track the location of their technician and their exact arrival time through the app.
“With this app, convenience combined with quality, reliable and value for money services for our customers is key. Not only does this innovative platform further extend our unique, customer-focused offering but it also reinforces our position as the leading technology-driven home maintenance specialist in the UAE.”
As well as providing home maintenance tracking, the app also allows customers to browse H&G’s wide range of maintenance packages before subscribing to a suitable package, or indeed customising their own package specific to their individual needs.
App-users can also make payments via the smart platform through Google and Apple Pay for any parts or works carried out in their home, offering a fast and simple way to pay online and further adding to the convenience credentials of the app. Users will also be able to keep up to date with H&G’s latest products and offers.
Not only does this new platform provide an innovative service offering for customers, but it will also provide an effective and efficient dashboard for H&G’s technicians, with all jobs now assigned electronically through the app.
Aijaz, added: “On accepting a job, technicians will receive a full brief of the work required. Through the app they will be able to prepare and send work estimates to customers as well as our operations team, place orders for materials from a detailed inventory list and provide a full update on the status of the works, and indeed, completion of the job once the customer is satisfied.
“The platform is now live and the perfect way to connect clients with a high-quality, seamless and convenient customer journey while negating the need for tedious amounts of administration work from a Hitches & Glitches perspective” she added.
The app is now available on Android and IoS.
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